FAQ

Crushing and mixing are two separate processes, requiring two separate pieces of equipment. However, we can design a compact production line for you, conveying the crusher output directly into the mixer via a conveyor, enabling automated, continuous production.

Used in food additives, baking ingredients, pharmaceutical intermediate, health food, chemical raw materials and other industries.

1. What is the size of material ? For example chilli, spices, turmeric rice grain or others.
2. What capacity you expect by one grinder machine ? (kg/h)
3. What mesh or mm or micron(size) of the powder you want?

Usually we use stainless steel 304, if you want stainless steel 316, it's OK and please tell us.

Yes, we provide flexible and customized solutions to precisely meet the special scenarios and high-performance requirements of your business.

Yes, our factory is located in Jiangyin City, Jiangsu Province, China, very near Shanghai City and it only takes 30 minutes to get to our city by train from Shanghai. Please contact our sales specialists if you would like a tour.

The lead time depends on the complexity of the order. The specific timeline is usually outlined in the contract.

Yes, cleaning convenience is one of our core design considerations.
1. Quick opening structure: using quick opening clamps, etc., it can be quickly opened without tools.
2. No dead corners design: The inner wall of the container is smooth and fluid, avoiding material residue.
3. Cleaning methods: Supports various methods such as dry cleaning and wet washing.

We offer multiple options: the device can be designed as a fully enclosed structure; Equipped with an integrated bag filter or filter dust collector as an optional accessory.

Mechanical crushing does indeed generate heat. For heat sensitive materials, we offer multiple cooling solutions:
1. Built in cooling jacket: cools the grinding chamber through circulating cooling water.
2. Airflow cooling: Use a cold air fan to cool the cavity.

The lifespan depends on the hardness and abrasion resistance of the material. For high hardness materials, we provide vulnerable parts made of advanced materials such as wear-resistant alloys and tungsten carbide to greatly extend their service life and reduce maintenance costs.

Okay. We can select a suitable mixer and design a solution based on your material density and dosage, which can perfectly solve the problem of uniform dispersion of light and heavy powders and trace components.

We maintain inventory of commonly used spare parts and can ship them quickly. You can place an order directly through your sales representative. We provide original spare parts drawings and lists for your convenience in management.

We provide 7x24 hour technical hotline support. For urgent issues, our engineers will first provide remote guidance through phone/video calls to resolve them. If it cannot be resolved, we will arrange engineers to go to the site as soon as possible according to the situation.

We will outline the process for delivery, installation at the customer's facility, and commissioning to ensure the machine is set up and running correctly.

Yes, we offer after-sales support, including remote guidance, and can arrange for engineers to assist with on-site installation, commissioning, and staff training for larger projects.